Window Shopping: How Retailers Are Rethinking Their Businesses For The Digital Age
Walmart uses its “growth algorithm” – adding high-margin advertising and its third-party marketplace businesses as it simultaneously invests in low-margin businesses (namely, groceries and ecommerce fulfillment). Macy’s is pursuing its Polaris plan, an overhaul built around its new customer lifetime value measurements. The mall-based fashion brand EXPRESS has an EXPRESSway Forward plan. Across categories and shopping channels, US retailers have reshaped their businesses.