Omnicom Digital Chief Says CRM Deal Is About ‘Following Media Through To Commerce'
Cloud CRM stalwart Salesforce.com and agency holding company Omnicom Group are extending their love affair. The companies on Tuesday revealed a CRM data-sharing initiative (they’re calling it a customer engagement platform) extending across Omnicom. This means Salesforce.com will pipe data from email, sales transactions, call center/service requests and mobile data into Annalect’s data-management platform. Previous […]