“Enabling that takes a real great understanding of the customer experience and also the technology to support it,” Stein said. And the process to build out an omnichannel commerce experience is iterative and deliberate.
“[Commerce has] been traditionally on the PC or in-store, and now it’s on mobile,” he added. “First it’s getting mobile right, and delivering the right experience for the consumer across those channels and allowing them to do all the things they want to do in a seamless way.”
For Denton, the takeaway is that digital is now inextricable from the creative process.
“We can no longer separate the design or the marketing side from the technology,” he said. “An agency has to do both. We’ve moving very quickly toward a full-service capability, we just need to be sure to have scale in place for our clients.”
Publicis has tacked numerous ecommerce-related buys onto Razorfish since it acquired the digital agency from Microsoft in 2009. In 2012, Publicis bought Chinese ecommerce company Longtuo. The following year, it acquired Neev, an Indian tech provider also specializing in ecommerce.
The latest ecommerce-related acquisition, Crown Partners, is headquartered in Dayton, Ohio, and has about 150 employees. It was founded in 2001 and it’s worked with clients like Lands’ End and ASICS, as well as B2B clients such as United Technologies, helping to improve online customer experiences and enhance ecommerce volumes.
Crown employees will join Razorfish’s Technology Platform Services division. CEO and co-founder Richard Hearn will move into the role of executive lead and president of Razorfish Technology Platform Services, where he will report to Denton.
Denton wouldn’t comment on any potential future acquisitions.