The company has also kept its finger on the pulse of consumer behavior – which luckily has worked in its favor during the pandemic.
During the early weeks of the outbreak, consumers wavered due to the uncertain environment but soon returned, Tirocchi said. In addition to buying comfortable products to wear at home such as leggings and soft bras, they bought products for a future beyond sheltering in place. So Shapermint made sure its messaging included not just loungewear but its figure-forming garments.
Because department stores are closed, Shapermint is also serving a new set of customers who normally buy shapewear in retail locations, Tirocchi said.
And on social media, where it spends most of its media dollars, CPMs are down and more inventory is available. The influx of people spending time there make it an even more appealing place to distribute its messages.
Testing new initiatives during a crisis
Because of the pandemic, Shapermint is also running social responsibility campaigns for the first time and accelerating its push into TV.
It decided to try social responsibility messaging. For its normal quarterly branding push, Shapermint had planned a Mother’s Day-themed campaign with in-person interviews with moms, “the real shapers of our lives.”
Because the pandemic makes connecting with moms in person no longer safe, Shapermint came up with a new idea: #MaketheCall, a plea to keep moms safe by connecting with them via video chat. A video about the program reached 12 million views across Facebook, Instagram, Pinterest, influencer posts and a partnership with the publication Scary Mommy.
The social responsibility campaign helped people see Shapermint in a different light, Tirocchi said: “The brand has a different face, and wants to be part of the community.”
So Shapermint has increased budgets going to social responsibility messaging and planned a second initiative launching June 4. The initiative, #WeAreInThisTogether, will highlight individuals on the front lines of the crisis.
Shapermint is also accelerating its push into TV due to the COVID-19 pandemic.
The brand started testing TV advertising in December. Then the coronavirus pandemic caused entire advertising categories to flee the medium, creating discounted media spots the shapewear company scooped up.
“We are increasing the [TV] investment mainly because of the opportunities with the rates,” Tirocchi said. It’s using the ad creative it shot for the December ad campaign with a hybrid brand and performance message.
By increasing its investments in a new medium, Shapermint is learning faster. “For us to measure the lift [in TV], we need to increase the budget,” he said.
But Shapermint isn’t alone in this regard. All ecommerce companies are learning to adapt – and grow – faster than ever during this unprecedented time, Tirocchi said. On the other side of the pandemic, companies will look much different than they did before, he predicted: “This accelerated in two months what could have been four years.”