Home Data-Driven Thinking An Ever-Expanding Marketing Funnel Creates More Opportunities For Personalization

An Ever-Expanding Marketing Funnel Creates More Opportunities For Personalization

SHARE:

craig“Data-Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media.

Today’s column is written by Craig Dempster, EVP, Agency Group Leader, Merkle.

With the celebrity sightings, gourmet food and entertainment and rosé wine flowing, it’s easy to understand why many see events like Cannes Lions as a boondoggle. But I find it to be an incredibly efficient way to do business: In three days you can have 20 in-person meetings that would take all year to get scheduled. Countless trips to far less desirable locales add up to more money, time and energy spent in the long run.

And the industry is catching on to this rationale. These days, if you consider yourself a modern marketing executive and you’re not in Cannes, you are falling behind the market. Reflecting on how radically our marketing and advertising ecosystem has been reshaped in the past five years, Cannes emerges as the perfect embodiment of what that revolution represents.

Obviously, the big brand advertisers and holding company agencies are out in full force, but suddenly the mar tech and ad tech communities have also begun arriving in masses as it becomes clear that more integrated strategies are the new mandate.

And the displays of grandeur become ever more grand with each passing year, as players raise the bar in competition for that ultimate “awe” factor. The traditional publishers, who are smartly reinventing their business models, now have some of the biggest yachts in Cannes. Newer social platforms like Snapchat put up large, secretive structures filled with hundreds of butterflies, populated with beautiful people and complete with swans swimming in the water behind the opulent venue. It’s so exclusive they won’t even allow you take a picture (take a moment to ponder the irony – it’s Snapchat). Of course, the major digital platforms like Twitter, Facebook, Pinterest and AOL take over huge stretches of beach and entire hotels. The deal makers are now also in Cannes, trying to see if they can score the next agency-ad tech collaboration. It is truly the melting pot of our reshaped community.

Inspired by the Cannes Film Festival, the Cannes Lions International Festival of Creativity was founded in the 1950s as a way to recognize exceptional creative in brand communication – particularly advertising films. Ironically, during my week in Cannes, I would argue that the five most spoken words were data, analytics, technology, programmatic and content.

To me, it makes perfect sense. Customers now have journeys that cascade through the entire marketing funnel. And these journeys are enabled by competencies in those five categories. Over the past year, I have spent a lot of time talking about how that funnel is expanding. The mid-funnel, which was the historical sweet spot for CRM tactics, had expanded up the funnel with programmatic and people-based marketing, and down the funnel with personalization. But as reality has unfolded, the opportunity has permeated throughout the funnel. From awareness to consideration through conversion and even loyalty, the entire funnel is delivering the personalized customer journey using data, technology, analytics, programmatic and content as the enablers.merkle-071316-inline

Yes, creativity is the heartbeat that pumps life into the customer experiences that are at the center of a modern marketing campaign. But at Cannes Lions I was delighted to find a population of advertising professionals who understand that there are key enablers at work behind the scenes, putting all that boundless creativity in front of the right people at the right place and time. It is during invaluable events like this that we are exposed to the greatest minds, not only in creative, but across all disciplines of modern marketing. I love what Cannes has become and I can’t wait to go back next year and see how we as a market have evolved.

Follow Merkle (@MerkleCRM) and AdExchanger (@adexchanger) on Twitter.

Tagged in:

Must Read

Apple Has Far-Reaching Plans To Block Hundreds Of Programmatic Data Companies From iOS

Apple’s WebKit crackdown appears to extend well beyond The Trade Desk, putting hundreds of ad tech, data and identity vendors on a mysterious, dynamically updated block list.

Josh Reed, Zoom's VP of brand and content, speaking at AdExchanger's Programmatic IO event in New York City (September 28, 2006)

Zoom’s Marketing Challenge Is That It’s Too Well Known For Its Own Good

Zoom has 99% unaided brand awareness, which sounds great on paper. But there’s a catch: Most people still think it’s just a video-call app.

Why Agencies Think They Shouldn’t Own Agentic AI Tools Or The Data Used To Build Them

Agencies are differentiating their tech stacks by building custom agentic AI tools for their clients. And they’re rethinking owning those AI tools – particularly since licensing them creates new revenue streams.

Privacy! Commerce! Connected TV! Read all about it. Subscribe to AdExchanger Newsletters

Programmatic IO: Insurers Are Building Ad Tech’s AI Accountability Layer

Agencies and marketers discussed the future of AI governance at AdExchanger’s Programmatic IO NYC this week. The main takeaway? Expect insurers to play an increasingly important role in managing AI compliance.

Apple’s Latest Operating System Blocks The Trade Desk From Serving Ads On Safari

The Trade Desk is unable to serve ads to the Safari browser for Apple device owners that have downloaded iOS 27. Apple has been investigating the issue since last week.

Who Will Stand Up For The Open Web?

The open web is done, stick a fork in it. Banner blindness is near universal, search traffic has run dry and publishers are struggling for oxygen. But what if that’s … not true?