Identity Resolution Misses The Mark Without Systemic Measurement And Attribution

By Kunal Nagpal, SVP and GM, Publisher Platform and Exchange, InMobi

 We’re at the end of the beginning of online privacy reformation. Safari and Firefox browsers removed third-party cookies a while ago, then Apple made iOS opt-in while Google will move next year to make GAID opt-out, to begin with. Meanwhile, regulators globally have been busy, with GDPR, CCPA and LGPD enacted as the first of the many hugely consequential laws to preserve data privacy for online users.

As a result, we have a cottage industry in consent management and universal IDs as advertisers seek media buys within a familiar playbook. But this hasn’t really made much of a dent in the way media buys are conducted today. This is partly because of adoption issues, as consumers find it incredibly tedious to opt out of online tracking. It’s also attributable to a lack of urgency as Chrome, which accounts for more than 65% of global online browsing, keeps pushing back its deadline for the deprecation of third-party cookies. In addition, more buying is concentrated with the larger walled gardens as smaller independent players retreat from key markets after struggling to comply with regulatory requirements.

In essence, fewer than expected users opted out, advertisers didn’t lose too many options, and there hasn’t been enough momentum for the independent ecosystem to implement meaningful change like embracing universal IDs as the default option.

What’s forcing the industry to rethink its approach?

We should have seen change earlier this year after Apple announced that IDFA – its device identifier and the backbone of the ad tech in-app ecosystem – would be an opt-in offering. The revenue from iOS-based devices is critical for survival for many publishers. More importantly, media buys are more expensive whether they are independent or within the closed ecosystems of Google, Facebook and Amazon.

And so even though most realize the critical issues facing identity resolution, advertiser discussions and plans for the post-device identifier world continue to languish as the industry struggles with two large disconnects:

  • The web-first solutions that may have worked five years ago are not fit for the in-app world. According to Comscore data, 79% of total digital minutes last year in the US were spent on mobile devices. And yet our industry has spent years working on identity workarounds that continue to be built for the browser-centric desktop and mobile web world with little focus on the in-app ecosystem.
  • The need to effectively measure and attribute isn’t getting enough attention. Most advertisers’ use cases for universal IDs tend to stop at targeting the consumers. Not enough time is spent thinking about measuring campaign effectiveness and attribution to the right channels delivering that performance. The complexity of an in-app ecosystem and Apple’s own ATT just compounds the problem — making a viable holistic approach more urgent than most buyers realize.

 How can we resolve this mess?

Fortunately, there’s hope – as long as the industry collectively agrees on and invests in three distinct areas, including:

  1. Go where the users are. The universal ID players can move quickly to solve in-app issues with hashed emails (HEM) as the common currency, but they’ll also need to address alternate parameters to bolt onto HEMs, because that is not the only worldview out there. For example, gamers have rarely had to log in via email address to play on their phones – and you cannot just brush aside this single most consequential cohort of users.
  2. There is no single answer. A permanent universal ID is antithetical if consumer privacy is the ultimate goal. We also can’t thrive (and neither can our clients) with an abundance of temporary identity solutions. While we can debate the merits of every solution available today, it’s some combination of multiple identity solutions that will deliver the most favorable results for both advertisers and publishers.
  3. Targeting, measurement and attribution. We live in a world of expected outcomes from every media buy – where there’s a thin line between awareness and click-to-action campaigns. Yet identity resolution efforts seem to be so much more biased to solving for targeting alone. It’s time we start thinking about how to solve for attribution and measurement as well in a much more standardized and cohesive manner. The lack of this workable solution for universal IDs is a uniquely bad miss — especially for the independent players.

Campaign performance measurements are often controlled by specific environment owners without a meaningful way to reconcile the data. To get around this, advertisers must update their tech stack and reporting systems to capture unaggregated and non-standardized data that doesn’t match across ecosystems and geographies. This information is not going to get better in its raw form.

Similarly, attribution data will increasingly flow into the advertiser’s systems, only it will be disaggregated and without precise time and location stamps regardless of the chosen universal ID. This will be hard to parse, and advertisers will need to make sense of the various frameworks out there, including Apple’s ATT, while running a lot more A/B testing than previously deemed acceptable.

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1 Comment

  1. As a provider of multi-touch attribution and customer journey analytics, we couldn't agree more that the need is more important now than it ever has been to accurately and impartially measure marketing performance. Good stuff, Kunal. We're beating the drum with you.

    Reply

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