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Loyalty Underpins 2nd Time Around’s Omnichannel Strategy

There was a problem with 2nd Time Around’s paper-based loyalty program. No one was using it. “It was an inconsistent experience, it wasn’t trackable and we didn’t get any data out of it,” said Kristin Kohler Burrows, president and CEO of 2nd Time Around, a fashion consignment retailer that operates more than 40 stores across... Continue reading »
by Allison Schiff // April 5th, 2016 //
»

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