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»customer experience officer

For Verizon, Customer Experience Combines Data And Design Thinking

In April, Verizon joined the ranks of Apple, Samsung, Citi and other enterprises when it hired its first chief customer experience officer. For the role, it tapped Disney and Capital One alum Scott Zimmer to help connect the dots between all channels that Verizon consumers come across. Unlike CRM, which originated in the late ’90s... Continue reading »

by Kelly Liyakasa // August 29th, 2017 //
»
 

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